As a Consultant at Deloitte's Technology & Transformation practice, I apply knowledge and expertise from the design disciplines to the analysis, development and implementation of information systems.
My latest work includes doing functional analysis and design in CRM implementations (Salesforce), formulating CX strategies (establishing technology roadmaps to achieve a 360-degree view of customers, with target operating models, systems architecture, and service design), and collaborating with functional teams in the preparation of custom developments within ERP implementation programs (SAP Fiori, Work Zone), and explorations in applied AI (data generation using diffusion models and LLM workflows for qualitative data analysis). I also focus on digital accessibility compliance for the public sector and nonprofit organizations